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LEADER 00000nam 2200000uu 4500
001 51031
003 ULIBM
008 190927s19969999eng 000 0 eng d
020 ^a9780875844480
050 00 ^aHF5415.5^bR438L
100 1 ^aReichheld, Frederick F.
245 14 ^aThe loyalty effect :^bthe hidden force behind growth,profits, and lasting value /^cFrederick F. Reichheld withThomas Teal
260 ^aBoston, Mass. :^bHarvard Business School Press,^cc1996
300 ^axii, 323 p. :^bill.
504 ^aIncludes bibliographical references (p. 311-314) and index
650 0 ^aCustomer relations
650 0 ^aConsumer satisfaction
650 0 ^aJob satisfaction
650 0 ^aLabor productivity
650 0 ^aLoyalty
700 1 ^aTeal, Thomas
945 ^p950^l0^i201900343
999 ^aRodjaney

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No.	Type	CallNumber/Barcode	Shelf	Status
1.	English General Books	HF5415.5 R438L 1996 Barcode: 201900343	General Books	On Shelf Request
	Note:อภินันทนาการโดย สมาคมส่งเสริมเทคโนโลยี (ไทย-ญี่ปุ่น)
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Subject [Customer relations]

Subject [Consumer satisfaction]

Subject [Job satisfaction]

Subject [Labor productivity]

Subject [Loyalty]

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51031

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