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LEADER 00000nam 2200000uu 4500
001 49260
003 ULIBM
008 180703s19989999jap 000 0 jap d
020 ^a9784532146474
050 0 ^aHF5415.13^bK19
245 10 ^aKasutamā roiyaruti no keiei :^bKigyō rieki o takameru CS senryaku /^cJames L. Heskett ... [et al]
246 30 ^aカスタマー・ロイヤルティの経営 : 企業利益を高めるCS戦略
246 31 ^aThe Service Profit Chain
260 ^aTokyo :^bNihon Keizai Shimbun,^c1998
300 ^a342 p.
650 0 ^aMarketing^xManagement
700 1 ^a Heskett, James L.
700 1 ^aSasser, W. Earl
700 1 ^aSchlesinger, Leonard A.
700 1 ^aShimada, Yōsuke
945 ^p350^l0^i201600997
999 ^aRodjaney

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