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| LEADER 00000nam 2200000uu 4500 | |||
| 001 42831 | |||
| 003 ULIBM | |||
| 008 150421s20149999eng 000 0 eng d | |||
| 020 ^a9780071819046 | |||
| 050 00 ^aHF5415.5^bB527L | |||
| 100 1 ^aBlanchard, Kenneth H. | |||
| 245 10 ^aLegendary service :^bthe key is to care /^cKen Blanchard,Kathy Cuff & Vicki Halsey | |||
| 260 ^aew York :^bMcGraw-Hill Education,^c2014 | |||
| 300 ^axi, 161 p. | |||
| 650 0 ^aCustomer services | |||
| 650 0 ^aCustomer services^xManagement | |||
| 650 0 ^aCustomer relations | |||
| 700 1 ^aHalsey, Victoria | |||
| 700 1 ^aCuff, Kathy | |||
| 945 ^p584^l0^i201403903 | |||
| 999 ^aRodjaney | |||
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| Status | |||||||||
| 1. | English General Books | HF5415.5 B527L 2014 Barcode: 201403903 | On Shelf Request | ||||||
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