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LEADER 00000nam 2200000uu 4500
001 41924
003 ULIBM
008 150107s20129999eng 000 0 eng d
020 ^a9781422172315
050 00 ^aHF5415.5^bL43H
100 1 ^aLee, William G.
245 14 ^aThe hidden wealth of customers :^brealizing the untappedvalue of your most important asset /^cBill Lee
260 ^aBoston, Mass. :^bHarvard Business Review Press,^c2012
300 ^a222 p. :^billustrations
504 ^aIncludes bibliographical references and index
650 0 ^aCustomer relations
650 0 ^aCustomer loyalty
650 0 ^aConsumer behavior
945 ^p636^l0^i201402850
999 ^aRodjaney

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Subject [Customer loyalty]

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41924

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