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LEADER 00000nam 2200000uu 4500
001 38464
003 ULIBM
008 140114s20119999eng 2 000 0 eng d
020 ^a9781118156308
050 0 ^aHF5415.5^bS854T 2011
100 1 ^aStickdorn, Marc
245 00 ^aThis is service design thinking :^bbasics, tools, cases /^cMarc Stickdorn, Jakob Schneider [concept and editing]
260 ^aHoboken, N.J. :^bWiley,^c2011
300 ^a373 p. :^bill. (some col.)
504 ^aIncludes bibliographical references (p. 340-365) and index
650 0 ^aService industries^xManagement
700 1 ^aSchneider, Jakob
945 ^p828^l0^i201302170
999 ^aRodjaney

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