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LEADER 01174nam 2200277 a 4500
001 18649
003 ULIBM
008 030417s2012 caua sb 001 0 eng
020 ^a9780273740483
050 ^aHD9980.5 J68S 2012
100 ^aRobert Johnston
245 ^aService operations management:improving service delivery /Robert Johnston
250 ^a4th ed
260 ^aHarlow,England : Prentice Hall, 2012
300 ^a462 p. :^bill
500 ^aIncludes bibliographical references and index
650 ^aService industries -- Management
913 ^aImported by ULIBM Administrator
945 ^p0^l0^i201202275
949 ^aImport form external file by ULIBM system

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18649

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