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LEADER 01174nam 2200277 a 4500
001 18018
003 ULIBM
008 030417s1999 caua sb 001 0 eng
020 ^a9780070779747
050 ^aHF5549.5.T7 C278B 1999
100 ^aPeggy Carlaw
245 ^aThe big book of customer service training games:quick,fun activities for training customer service reps,salesprople,and anyone else who deals with customers /Peggy Carlaw
260 ^aNew York : McGraw-Hill, 1999
300 ^axiv,209 p. :^bill
650 ^aEmployees -- Training ofCustomer services -- ManagementCustomer services -- Employees -- Training ofCustomer services -- Management -- Handbooks,manuals,etc.
913 ^aImported by ULIBM Administrator
945 ^p0^l0^i201101473
949 ^aImport form external file by ULIBM system

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